Scope. Because our work centers on the qualitative factors of customer experience, the intelligence uncover and the design concepts we develop have imlications for a business that can cut across various corporate functions. We work to make those implications clear and actionableas they advance your business goals.

Range of Experience. Michael Eckersley leads HumanCentered. With advanced training in design, social science, and education, his professional experience is considerable. From 1999 to 2001, he served as Design Strategy Director for Sybase in their online financial services banking and brokerage business. Prior to that, he worked as a marketing and design consultant to leading companies in Software, Health Technology, and Resort Property Management. Michael currently splits his time between the Kansas City area and the mountains of Park City, Utah.

The HumanCentered model was founded in 2001 with a small group of information and technology specialists from Sybase. Today, the team is augmented by a select group of domain specialists across the US. Major projects total approximately four per year, with a number of small consults mixed in. Clients include leading companies in industries from Health Care and Enterprise Software to Fast Food and Consumer Products.

Selected Clients include Yum!brands, Black & Decker, Employers' Health Network, St. John’s Health System, Intermountain Health Care, GMAC, 3point5.com, Sybase, Banco Popular, Novell, AARP, and Open Solutions, Inc.